HCL Leap Customer Support will be moving to our new Customer Support portal. The “Go-live” date for this migration is Monday, April 1, 2019. This migration will affect all HCL Forms and LEAP entitled clients.
This migration will change the way you interact with HCL Leap Support going forward. Information on the new Support Portal, and how you can gain access to create, modify, and monitor support cases follows below.
How to contact and work with HCL Support?
HCL Products and Platforms Support portal: https://hclpnpsupport.hcltech.com/csm. There you will see your new case number and all your previous tickets. If you have an existing ticket, you will see both the new case along with your old ticket number. Going forward, only the new case number will be referenced.
If you have the customer admin role, you will be able to register new users under your account, or they can request to be added, see How to Register: https://hclpnpsupport.hcltech.com/csm?id=kb_article&sysparm_article=KB0010165
I recently encountered a client requirement that was not easily handled by Leap’s out-of-the-box controls. The application that we built used a form as a dashboard, where a service was used to pull data from other form records into view. These records were presented to the user, but the client wanted to be able to perform operations from that dashboard view. The operations included launch, print, delegate and cancel.
As you can see from the image this is a very different look from any item type that Leap provides on the palette. What you see is an HTML item and its content was dynamically built. There are some immediate benefits to generating the table rather than rending Leap’s table item. We can add buttons, as seen in the last column, that can take custom actions on the related row. We also have more control over the styling of the table and its content