On October 1st, 2018, the HCL Leap Team rolled out the Client Advocacy Program for the product. The Client Advocacy Program for HCL Leap is a hyper-care approach to customer relationships. By working together with our clients, the HCL Leap technical team builds strong relationships with our clientele. This allows the team to understand the client’s business needs and provides insight into how our clients and their end-users are using the product.
Why are customer relationships important?
The clients and their end-users are the people who help drive the product roadmap. What does that mean? Our clients design applications with HCL Leap with specific business cases and workflows that are designed specifically for their industry. With numerous types of industries using the HCL Leap product, there may be several use cases that businesses need to implement. There are many areas within one business that use HCL Leap for various processes and applications. Each of these applications will have functionality needed for that business and their processes. As developers of the product, these use cases are important for us to know and understand so that we can implement features that come directly from the client’s business cases. This provides direct customer feedback on the direction of the product. With all this information gathered, the roadmap then defines when the features will be implemented.