Success story: How Adarsh credit co-operative society modernized customer service

HCL Leap is an extensible platform which allows solutions to be built on top of it.  A great example of this is  Streebo – a leading HCL Leap partner – who have created an offering that works with HCL Leap for creating intelligent multi-channel apps.  Continue reading to learn how this offering is helping Adarsh Credit deliver value to its customers.
​
Adarsh Credit and Co-operative society is a leading multistate co-operative society in Asia with more than 800 branches, 2 million happy customers and 370 thousand advisors.
As the wave of digitization hit the banking industry, Adarsh Credit, experienced a change in customer expectations. While the customer base was increasing; customer service was slow. Adarsh Credit wanted to step up the game by embarking upon a digital transformation journey. AI was making headlines across the board and deploying a Chatbot to address customer queries was the next logical step. However, this entailed numerous backend integrations, integration with their existing SAP core banking system and other third-party services.

Chatbot Components: Streebo DXA + HCL Leap

After mulling over many proposals, Adarsh Credit decided to join hands with Streebo to be their Digital transformation partner and help them streamline client servicing. Streebo developed a Chatbot using DX accelerator powered by HCL Leap. With the simple interface of point and click, the integration of Facebook Messenger Bot to SAP core banking system and 3rd party apps were done securely and with ease.
HCL Leap: Easy to use tool that allows users to be in control of creating and deploying customer engagement applications and forms
Streebo DXA: A set of no or low code tooling that allows IT teams and Line of Business to collaboratively and rapidly assemble slick and intuitive Web, Mobile and Chat Bot interfaces:
Key Banking Features Available on the Facebook Messenger Bot:
1.    Beneficiary - Add, View, Delete
2.    Branch Locator
3.    Account Details
4.    Fund Transfer
5.    FAQs & Help
6.    Investment Calculator
7.    Mobile & DTH Recharge
8.    Utility Bill Payments
 
Why deploying a Chatbot on Facebook Messenger was great for the business?
A new channel of communication was established. Customers now easily interact with Adarsh Credit through Facebook Messenger. Built using the most trusted technology platforms, the bot guarantees secure and controlled information stream for banking transactions. Customers no longer wait for a response over phone calls. 80% of queries are resolved via a simple conversation with the bot – that too at any time and from anywhere.